ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @jointcommission.org is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish.

Checking for Lost Mail

AOL Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:
     1.Click Mail in the toolbar at the top of your AOL window
     2.Select Block Unwanted Mail
     3.Click Custom Sender List
     4.Select Allow only the senders and domains listed below
     5.Enter this domain @jointcommission.org
     6.Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
     1.Click Mail, then Options (next to the Help link)
     2.Click Junk email Protection
     3.Click Safe List
     4.Enter this domain: @jointcommission.org
     5.Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003/2007 Users:
     1.Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
     2.Select Safe Senders, then Add.
     3.Type @jointcommission.org and click OK.
     4.Click OK.

Outlook 2010 & Above Users:
By default, your contacts are already in your safe senders list. To add anyone not in your safe senders list:
     1. Click Junk in the Delete section of the Home tab and select Junk E-mail Options from the drop-down menu.
     2. On the Junk E-mail Options dialog box, click the Safe Senders tab, then click Add.
     3. On the Add address or domain dialog box, enter an email address or a domain name in the edit box and click OK.
     4. Click Add for every email address and domain name you want to add to the list. Click OK when you are finished.
     Note* If you want people to which you send email to be automatically added to the Safe Senders list, whether or not they are in your Contacts, select the Automatically add people I e-mail to the Safe Senders List check box.